Question 1

Do you have a handy user guide for the property?

Accepted Answer

We do. You can find everything we think you'll need to know by clicking on these words.

Question 2

What are the check in and check out times?

Accepted Answer

You can generally check in from 3pm and check out by 10am. But we will try to be flexible if we can.

Question 3

How do we get there?

Accepted Answer

By road: 
Selkirk is on the main A7 road connecting Scotland and England. The A7 joins the M6 at Carlisle. Alternatively, if you heading up the centre or eastern side of England, then the A1(M) goes most of the way before you complete the journey on the A696, A68 and A7. From the north, it is best to head for Edinburgh and then take the A7 south.
 
By air:
Edinburgh is the nearest airport. We can arrange a pick-up (paid for, but this can include some sightseeing and it is cheaper than taking an airport taxi). Alternatively you can take a tram to Edinburgh city centre and then catch the train at the main Waverley station. 
 
By train:
The nearest stations are at Galashiels and Tweedbank, both just over six miles away. There is a bus service to Selkirk (X95) or we can arrange for a pick up (paid). The stations are the last two stops on the Borders Railway Line, which runs down from Edinburgh to Tweedbank. If coming by train from the south, then it is easiest to head for Edinburgh Waverley station and then catch one of the Borders trains.

Question 4

Do you offer short breaks?

Accepted Answer

Yes, we offer reduced price short breaks in low season, with a minimum stay of two days. See our booking page for the latest prices.

Question 5

What are the arrival days?

Accepted Answer

We're pretty flexible about check in days - check the calendar to see what's available.

Question 6

Can you help us arrange our holiday?

Accepted Answer

We’re only too happy to fix you up with our local partners. Have a look at our Bespoke Packages page for details of the various offers. Email us or give us a call if you have specific requirements and we’ll help you put together your ideal itinerary.

Question 7

Do you have broadband?

Accepted Answer

We provide free superfast broadband (usually about 30mb) and extenders to make sure that you’ll get great speeds all over the house.

Question 8

What about bike storage?

Accepted Answer

Lots. Enough for eight bikes. There’s secure storage in the garden and room for a couple more in the internal porch.

Question 9

Do you have laundry facilities?

Accepted Answer

We’ve got a couple of top-quality Bosch appliances - a washing machine and a separate washer dryer.

Question 10

Do you provide bedlinen and towels?

Accepted Answer

Of course. Egyptian cotton bedlinen. Fluffy white towels.

Question 11

Are your appliances and mattresses recommended by Which? magazine as Best Buys?

Accepted Answer

Why yes, yes they are. We hoped someone would ask.

Question 12

Are pets allowed?

Accepted Answer

Unfortunately the layout of the property means we are currently unable to accept pets.  It’s nothing personal: we’re pet owners ourselves.

Question 13

Is it child friendly?

Accepted Answer

We welcome families - but please bear in mind that the open plan design of the living space means there are some elements of the property that we think, as parents ourselves, would be an issue for unsupervised or particularly adventurous toddlers. Talk to us though. We're just trying to be cautious: it's not that we keep a child-eating tiger in the understairs cupboard.

Question 14

Can we smoke?

Accepted Answer

It’s a non-smoking property indoors and yes, that does include hanging out of the windows or standing in the front porch. However, we’re not heartless: there is seating outside in front of the building if you do want to smoke and also down in the garden, where there is a nice big picnic bench and parasol to shelter from the elements.

Question 15

Do we need to pay a security deposit?

Accepted Answer

We’re sure you’ll treat the place nicely, but accidents do happen and like most places we have to cover ourselves by blocking off a security deposit on the card you provide. In our case that is £250, with nothing to pay if you return the place to us in the condition you found it.  For minor breakages, a like for like replacement is fine: we do try to be reasonable about this.

Question 16

When is the deposit and balance due?

Accepted Answer

We’ll accept a 20 per cent deposit for some advance bookings, with the balance due 56 days before the agreed arrival date. Take a look at our terms and conditions for the full details.

Question 17

What happens if we cancel?

Accepted Answer

We’ll try to find another booking and if we can, we’ll refund your money (less any difference if we have to reduce the price to get a short notice booking).  If we can’t, then cancellation fees do apply and they’re set out in our terms and conditions.

Question 18

Do you use cookies on your website?

Accepted Answer

Yes, everyone does. Do we actively try to stalk you around the internet? No. Our cookies policy explains the details.

Question 19

Do you record our personal information?

Accepted Answer

Only what we need to make your booking work. It really helps if we can write down your name and when you are arriving…

Question 20

Is there anywhere nearby to eat or get a drink?

Accepted Answer

We’re glad you asked that. Lots of places. The Fleece bar and restaurant is just up the road and if that’s too far, the chef will come down and cook for you. Take a look at our Explore pages for other suggestions, including the lovely Three Hills Coffee shop on the High Street.

Question 21

Are there shops nearby?

Accepted Answer

We’re a very short walk from the High Street where you will find a couple of supermarkets and lots of great local shops selling first class local produce.

Question 22

Is there parking?

Accepted Answer

Yes, we have two spaces in our car park and there is on street parking outside the front gate.

Question 23

Where can we get logs for the stove?

Accepted Answer

We’ll provide you with a basket of logs when you arrive. It’s a really efficient new stove, so you only need one or two logs at a time for a roaring fire. If you do run out, just let us know and we’ll let you have more from our supplies at cost price.

Question 24

Who do we contact if we need help during our stay?

Accepted Answer

Owners Gethin and Carolynn live just across the road.

Question 25

My question isn’t listed. How do I get an answer?

Accepted Answer

Just drop us an email at stay@fiveturrets.com or give us a call on 01750 21349. We’ll do whatever we can to help you make the most of your stay.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions